Exchange & Return policy

Exchange & Return Policy

At Thakur Creation, we strive to provide high-quality, handcrafted jewelry that you’ll love. However, we understand that sometimes you may need to exchange or return a product. Our Exchange & Return Policy is designed to ensure a hassle-free process for our customers.

Eligibility for Exchange & Return

We accept exchanges and returns under the following conditions:

1. The product must be unused, undamaged, and in its original packaging with all tags intact.
2. The request must be initiated within 7 days of receiving the product.
3. Custom-made or personalized items are not eligible for exchange or return.

Steps for Exchange & Return

1. Initiate the Request:
• Email us at [Thakur.handmadejewellery@gmail.com] or call us at [9833244755] within 7 days of delivery.
• Provide your order number, product details, and reason for the exchange/return.
2. Approval:
• Once your request is approved, we will provide you with instructions on how to proceed.
• You will be responsible for shipping the product back to us unless the product was defective or damaged during delivery.
3. Inspection:
• After receiving the returned product, our team will inspect it to ensure it meets our eligibility criteria.
• If the product is found ineligible, it will be returned to you, and no refund or exchange will be processed.
4. Processing the Exchange/Return:
• For Exchanges: We will dispatch the replacement product within 3-5 business days of approval.
• For Returns: Once approved, a refund will be processed within 7-10 business days via the original payment method.

Non-Refundable and Non-Exchangeable Items

The following items cannot be exchanged or returned:

• Custom-made or personalized jewelry
• Products purchased during sale or clearance events
• Earrings (for hygiene reasons)

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Provide clear photographs of the product and packaging for verification. Once confirmed, we will:

• Arrange a replacement at no additional cost, or
• Offer a full refund if a replacement is not available.

Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• For exchanges, we will cover the shipping cost of the replacement product.

Refund Method

Refunds will be processed as follows:

• Online Payments: Credited back to the original payment method within 7 to 10 working days
• Cash on Delivery Orders: Refunded via bank transfer 

Contact Us

If you have any questions or concerns about our Exchange & Return Policy, please feel free to reach out to us:

• Email: [Thakur.handmadejewellery@gmail.com]
• Phone: [9833244755]

We’re here to help you every step of the way!