Frequently Asked Questions (FAQ)
Welcome to Thakur Creation! Here, we’ve compiled answers to some of the most common questions to help you with your shopping experience.
1. About Our Products
Q: What type of jewelry do you offer?
A: We specialize in Mangalsutras andfabric jewelry that beautifully blend traditional designs with modern aesthetics. Each piece is handcrafted with care to ensure quality and uniqueness.
Q: Are your products handmade?
A: Yes, all our jewelry is handcrafted with love and attention to detail.
Q: Do you offer customization?
A: Yes, we can customize certain pieces based on your preferences. Please contact us with your requirements, and we’ll do our best to accommodate your request.
2. Orders and Payments
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept various payment methods, including:
Q: Can I cancel or modify my order?
A: You can cancel or modify your order within 24 hours of placing it. After this time, cancellations or modifications may not be possible as the order may already be processed.
3. Shipping and Delivery
Q: Do you offer worldwide shipping?
A: Yes, we ship internationally! Shipping charges and delivery times vary based on the destination and will be calculated at checkout.
Q: How long does it take to receive my order?
A:
Q: How can I track my order?
A: Once your order is shipped, we will send you an email with a tracking number and instructions on how to track your package.
4. Returns and Exchanges
Q: What is your return policy?
A: We accept returns and exchanges for unused, undamaged products within 7 days of delivery. Custom or personalized items and earrings (for hygiene reasons) are non-returnable.
Q: How do I initiate a return or exchange?
A: Contact us at [Insert Email Address] or [Insert Phone Number] within 7 days of receiving your order. Provide your order number and reason for the return or exchange.
5. Care Instructions
Q: How do I take care of my jewelry?
A:
6. Custom Orders
Q: Do you accept bulk or custom orders for events?
A: Yes, we accept bulk orders for weddings, festivals, or corporate gifting. Please contact us for details and lead times.
7. General Questions
Q: How do I contact customer support?
A: You can reach us via:
Q: Do you have a physical store?
A: Currently, we operate exclusively online. However, we plan to open a showroom in the future to provide an in-person shopping experience.
Still Have Questions?
If [Thakur.handmadejewellery@gmail.com]. We’re here to help!
We're happy to help! Email us: thakur.handmadejewellery@gmail.com
Shipping Worldwide
